Contact Us

Need assistance with a glass product or an order you have already placed? The XxouYen™ customer support team can assist with product questions, shipping information, order updates, returns, payments, privacy requests, and other service-related concerns.

For questions concerning an existing purchase, please provide your order number together with the email address used at checkout. This makes it easier for our team to find the correct order and review your request.

If a shipment is damaged, defective, incomplete, or contains the wrong product, include clear photos or videos showing the item, its packaging, and the shipping label.

Do not return merchandise before contacting us. We will first review the situation and then provide the appropriate return instructions and return address for your order.

We aim to answer customer inquiries within 1–2 business days. Requests that involve shipping carriers, payment providers, order investigations, or privacy issues may need additional review time.