Return Policy

30-Day Return Request Period

Customers may ask to return an order within 30 days following confirmed delivery.

Before mailing anything back, you must contact us. We will review the request, determine whether the merchandise qualifies for return, and provide the appropriate return instructions.

Requirements for a Return

Unless merchandise was received damaged, defective, incorrect, or is otherwise eligible under applicable law, the item being returned must remain unused, unworn, unwashed, unaltered, and in its original condition.

Original packaging and all included parts, accessories, manuals, and product documentation must accompany the item. Proof of purchase is required when submitting a return request.

Products Excluded From Returns

Some products may not be eligible for return because of considerations involving health, safety, hygiene, personalization, or product integrity.

These may include personalized or customized merchandise, opened hygiene-sensitive goods, gift cards, products identified as final sale, and any item expressly designated as non-returnable.

Where an exclusion applies, it will be stated on the relevant product page or communicated before the return request receives approval.

Problems With an Order

Please inspect your purchase soon after it arrives. If an item is defective, damaged, incorrect, or missing from the shipment, contact us promptly.

Send your order number and clear photos of the product, packaging, and shipping label so our team can review the issue. If the claim is validated, we will provide an appropriate remedy in accordance with applicable law and our store policies.

Return Shipping Costs

For preference-based returns—including changes of mind, incorrect customer selections, or other situations not resulting from an error on our part—the customer is generally responsible for return shipping expenses.

If XxouYen™ confirms that merchandise was defective, damaged, or supplied incorrectly, we will provide the applicable remedy together with any necessary return or resolution instructions.

Original shipping fees are not refundable unless applicable law requires otherwise or we expressly state otherwise.

Refund Processing

Once an approved returned product has been received and inspected, any approved refund will be issued to the original payment method.

The time required for the refund to appear can vary depending on the payment processor, card issuer, or financial institution.

Where permitted and clearly applicable, deductions may be made for missing components, excessive use, alterations, damage, or loss in the value of returned merchandise.

Exchanges

Whether an exchange is possible depends on current inventory and product availability.

In some circumstances, returning an eligible product and placing a separate new order after the return request is approved may be the quickest option.

Order Cancellation Requests

Please submit any cancellation request as soon as possible after placing the order.

An order cannot be guaranteed to be canceled after processing, fulfillment, shipment preparation, or dispatch has begun.

Contact Us

Questions regarding returns, refunds, exchanges, or cancellations can be sent to service@xxouyen.com .