Shipping Policy
Preparing Your Order
Orders are generally prepared and processed during business days. The time required for order processing is separate from the time a carrier spends transporting the shipment.
Preparation times can vary because of product availability, order verification, seasonal or peak sales activity, holidays, unusually high order volume, or other operational circumstances.
Shipping Options, Charges, and Estimated Delivery
For destinations where shipping is supported, checkout will show the available shipping methods, applicable charges, and estimated delivery ranges.
Delivery timeframes displayed at checkout or otherwise provided in connection with an order are estimates only. They should not be interpreted as guaranteed delivery dates.
Shipment Tracking
Once tracking details become available, a shipping confirmation will be sent to the email address entered during checkout.
Tracking may require some time to begin updating after a shipping label is generated. Depending on the carrier, scans may also be limited or appear only at particular stages of the delivery process.
Delays During Delivery
Transportation interruptions, carrier operations, customs review, weather, holidays, remote delivery locations, and other circumstances outside our reasonable control may affect delivery.
We will provide available information where possible, but carrier transit times and delivery schedules cannot be guaranteed after the shipment has been transferred to the carrier.
Accuracy of Delivery Information
Customers are responsible for entering complete, accurate, and deliverable shipping details during checkout.
If you discover a mistake in your delivery information, contact us immediately. Once processing or shipment preparation has started, changes may no longer be possible.
When inaccurate or incomplete customer-provided information results in a returned, delayed, misdelivered, or reshipped package, reasonable reshipping costs may apply.
International Shipments
Customs duties, import taxes, brokerage charges, clearance costs, or other local fees may apply where international shipping is offered.
Unless checkout specifically states otherwise, these charges are the responsibility of the recipient and are not determined or controlled by XxouYenโข.
Lost, Stolen, Delayed, or Delivered Shipments
If tracking appears unusually delayed or the shipment cannot be located, please contact us so that we can review the carrier information available to us.
When tracking shows that delivery has already occurred, first check the delivery area, mailbox, building reception, members of your household, nearby neighbors, and the carrier where appropriate.
The resolution available for a lost, stolen, delayed, or marked-delivered shipment will depend on the circumstances of that shipment and the applicable carrier procedures.
Orders Sent in Separate Packages
Products belonging to the same order may sometimes ship separately. Different packages may therefore arrive on different dates and may each receive their own tracking number.
Contact Us
For questions concerning shipping or delivery, contact service@xxouyen.com .